Refund policy

Last updated: October 22, 2026

30-day returns

You can request a return within 30 calendar days after your order is delivered. For change-of-mind returns, items must be returned in good condition. Damaged, defective or incorrect items are handled under the section below.

How to request a return

Use our contact form and include your order number, the item you would like to return and the reason for your request. We will provide the return instructions and return destination. Please contact us before sending an item back.

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us with your order number and a description of the issue. Please include clear photos of the item, any visible damage and the packaging so we can review the issue. We may request additional information when needed to assess the problem.

Return shipping

If you return an item because you changed your mind or no longer want it, you are responsible for the return shipping cost.

VentSwoop covers the necessary return shipping cost for confirmed damaged, defective or incorrect items.

Refunds

After your return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to your original payment method within 5–7 business days after inspection. Your bank or payment provider may take additional time to post the refund.